Delivery, Exchange & Return Policy
At Momtike, we strive to provide high-quality products and excellent customer service. Please review our policy below for delivery, exchanges, and returns.
Delivery Policy
- Orders are processed and dispatched within 1-2 business days.
- Delivery typically takes 5-7 business days, depending on your location and courier service.
- Tracking details will be shared via email or WhatsApp once the order is shipped.
- If there are any unexpected delays, we will notify you promptly.
Exchange & Replacement Policy
- We do not accept returns, except in exceptional cases where the product is damaged upon delivery.
- Exchanges or replacements are available for damaged, defective, or incorrect items within 7 days of delivery.
- To request an exchange or replacement, contact us via WhatsApp (+91 7356177377) or email (info@momtike.com) with clear images of the issue.
- Once approved, we will provide return instructions. The item must be unused and in its original packaging.
- A replacement will be sent after we receive and inspect the returned product.
Return Policy (Exceptional Cases Only)
- Returns are only accepted if the product is damaged upon delivery.
- Customers must report the issue within 24 hours of delivery with photographic proof.
- If approved, the item must be returned in unused condition with its original packaging.
- Once inspected, we will process the refund or replacement accordingly.
For any queries regarding delivery, exchanges, or returns, feel free to reach out. We are here to assist you!
